OUR STORES

VISIT OUR STORE
IN FLORENCE

Borgo degli Albizi 25/r 50122 Firenze, Italy.

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

WHY CHOOSE LEATHER?

Leather  is a bio-based material at 75% of its composition.

It is a traditional material that embodies values of durability and beauty.

Our mission is to work with companies that produce shide with minimal environmental impact, while promoting the quality and sustainability of the final product.

HOW CAN I CUSTOMIZE A BAG?

All of our templates are customisable,

Book a call with us and we will decide together how to customise your unique piece.  

WHAT ARE THE TIMES FOR CARRY OUT?

Our products are entirely handmade by us, in our laboratory, we have no stock, this means that if the product is to be specially created, the carry out times can vary from 2 days to 4-5 days, we are committed to sending it to you in the shortest possible time.

WHAT ARE THE SHIPPING TIMES?

Italy  - 4-7 days worked (islands it could take 2-3 more).

Worldwide - 14-17 business days

WHERE CAN I TRACK MY SHIPMENT?

At the time of departure of the order,we will send to you the link  and the tracking number, so you can track your package.

HOW MUCH DOES SHIPPING COST?

We offer a free standard shipping service worldwide. For more details on our shipping service, see the 'shipping and return' page

CAN I CHANGE MY ORDER AFTER IT HAS BEEN CONFIRMED AND PAID FOR?

In order to ensure that our processing time is quick, we are unable to modify orders as any changes will cause a delay in the delivery of the order. This applies to both customer information and ordered items.

CAN I CHANGE/CANCEL MY CUSTOM ORDER?

Custom bags are made especially for you, so they cannot be changed or cancelled once the order has been placed.

DO YOU OFFER FREE INTERNATIONAL SHIPPING?

Yes, on orders over €220.
For smaller orders, shipping rates are partially or fully applied depending on the order value.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS